Privacy Policy

Last Updated: 8th January, 2026

Centra Hotel ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

As we operate in Victoria, we also adhere to the Health Records Act 2001 (Vic) regarding any health-related information we may collect.

1. Kinds of Personal Information We Collect

We collect information that is necessary to provide our hospitality and function services. This may include:

  • Identity Information: Name, date of birth, and government-issued ID (e.g., Driver’s License) as required for check-in or age verification.

  • Contact Information: Email address, phone number, and residential address.

  • Financial Information: Credit card details and transaction history for bookings and payments.

  • Booking Details: Arrival/departure dates, room preferences, and guest names.

  • Sensitive Information: Dietary requirements, allergies, or physical health information (only with your consent and where necessary for your safety or service requirements).

  • Digital Information: IP address, browser type, and cookies collected via our website (https://centrahotel.au/).

2. How We Collect Personal Information

We collect information through:

  • Direct Interaction: When you make a booking online, over the phone, or in person.

  • Forms: Function enquiry forms, newsletter sign-ups, or guest feedback forms.

  • Third Parties: Online Travel Agents (OTAs) or corporate booking partners.

  • Automated Technologies: Cookies and analytics tools on our website.

3. Purpose of Collection, Use, and Disclosure

We collect and use your information to:

  • Process and confirm your bookings and function enquiries.

  • Provide customer service and personalized experiences.

  • Process payments and prevent fraudulent transactions.

  • Comply with legal obligations (e.g., liquor licensing laws and guest registration).

  • Send marketing communications (you may opt-out at any time).

We do not sell your personal information. We only disclose it to third-party service providers (such as payment processors or IT support) who assist in our operations, or where required by law (e.g., Victoria Police).

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access.

  • Digital Security: We use encryption (SSL) for website transactions and secure servers for data storage.

  • Physical Security: Hard copy records are stored in secure locations with restricted access.

  • Retention: We destroy or de-identify personal information once it is no longer needed for a legal or business purpose.

5. Access and Correction

Under the APPs, you have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate or out of date. To make a request, please contact our Privacy Officer at the details provided below.

6. Cookies and Third-Party Links

Our website uses cookies to improve user experience. You can manage cookie preferences through your browser settings. Our website may contain links to external sites; we are not responsible for the privacy practices of those third parties.

7. Overseas Disclosure

We generally do not disclose personal information to overseas recipients. However, some third-party software providers (e.g., booking engines or email marketing platforms) may store data on servers located outside of Australia. We ensure these providers comply with standards equivalent to the APPs.

8. Complaints

If you believe we have breached the Australian Privacy Principles or the Health Records Act 2001 (Vic), please contact us in writing. We will investigate and respond to your complaint within 30 days.

If you are unsatisfied with our response, you may contact:

  • Federal: The Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

  • Victoria (Health Data): The Health Complaints Commissioner (HCC) at www.hcc.vic.gov.au.

9. Contact Us

For any privacy-related enquiries, please contact:

Privacy Officer Centra Hotel Address: 131 Yarra St, Geelong VIC 3220 Email: info@centrahotel.com.au Phone: (03) 5224 1515